All Systems Operational
App1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive-APP1 Operational
User Access Operational
Archiving Jobs Operational
USeast2 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
HIPAA1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive-HIPAA1 Operational
User Access Operational
Archiving Jobs Operational
HIPAA4 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - HIPAA4 Operational
User Access Operational
Archiving Jobs Operational
USGOV2 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
OGC US2 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - USGOV2 Operational
User Access Operational
Archiving Jobs Operational
CA1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - CA1 Operational
User Access Operational
Archiving Jobs Operational
CA4 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - CA4 Operational
Archiving Jobs Operational
User Access Operational
EMEA1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive-EMEA1 Operational
User Access Operational
Archiving Jobs Operational
EMEA2 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
EMEA4 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - EMEA4 Operational
User Access Operational
Archiving Jobs Operational
UK1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archiver - UK1 Operational
User Access Operational
Archiving Jobs Operational
AU1 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - AU1 Operational
User Access Operational
Archiving Jobs Operational
AU4 Operational
User Access Operational
API Access Operational
Automatic Backups Operational
Jobs Operational
Archive - AU4 Operational
Archiving Jobs Operational
User Access Operational
Own Discover Operational
90 days ago
100.0 % uptime
Today
UK1 Operational
90 days ago
100.0 % uptime
Today
CA1 Operational
90 days ago
100.0 % uptime
Today
US (app1/hipaa1/useast2) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
CA1 Accelerate Maintenance Mar 31, 2024 07:00-12:00 UTC
As part of the Own standard maintenance window CA1 - Accelerate may experience service interruptions.
Posted on Mar 27, 2024 - 13:29 UTC
Maintenance - EMEA1 Mar 31, 2024 07:00-16:00 UTC
Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience.

>> During the maintenance window, Own services in this region for Recover, and Accelerate (formerly Sandbox Seeding) will not be available. The user interface for Recover, Accelerate, Archive, and Discover will not be available.

>> Own API use will not run during the maintenance window

>> Scheduled backups will resume once the maintenance window ends. Scheduled backups that were running and failed during the upgrade period will manually be restarted by Own after maintenance is completed.

>> Manual jobs (like seeding, anonymization, backup find, compare, precision repair jobs, etc) and restores will stop. We strongly suggest that customers run manual jobs and/or restores with sufficient time before maintenance begins. Customers should also monitor and re-run manual jobs/restores if necessary once maintenance is completed.

Posted on Mar 20, 2024 - 13:19 UTC
As part of the Own standard maintenance window, UK1, HIPAA1, EMEA1, USGOV2 and APP1 are expected to experience service interruptions
Posted on Mar 27, 2024 - 09:22 UTC
App1
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Archiver - App1
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EMEA1
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Archiver - EMEA1
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EMEA2
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HIPAA1
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Archiver - HIPAA1
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USEAST2
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EMEA4
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CA1
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Archiver - CA1
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CA4
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Archiver - CA4
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AU1
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Archiver - AU1
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AU4
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Archiver - AU4
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UK1
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Archiver - UK1
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Hipaa4
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Archiver - Hipaa4
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US-Gov2
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Archiver - USGOV2
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Archiver - EMEA4
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OGC
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Past Incidents
Mar 28, 2024
Completed - The scheduled maintenance has been completed.
Mar 28, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 13:00 UTC
Scheduled - We will be undergoing a scheduled maintenance during this time for some patching a network updates.
Mar 25, 23:35 UTC
Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024
Completed - The scheduled maintenance has been completed.
Mar 24, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 07:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 20, 13:20 UTC
Scheduled - Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience.

>> During the maintenance window, Own services in this region for Recover, and Accelerate (formerly Sandbox Seeding) will not be available. The user interface for Recover, Accelerate, Archive, and Discover will not be available.

>> Own API use will not run during the maintenance window

>> Scheduled backups will resume once the maintenance window ends. Scheduled backups that were running and failed during the upgrade period will manually be restarted by Own after maintenance is completed.

>> Manual jobs (like seeding, anonymization, backup find, compare, precision repair jobs, etc) and restores will stop. We strongly suggest that customers run manual jobs and/or restores with sufficient time before maintenance begins. Customers should also monitor and re-run manual jobs/restores if necessary once maintenance is completed.

Mar 24, 07:00 UTC
Completed - The scheduled maintenance has been completed.
Mar 24, 12:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 24, 10:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 08:00 UTC
Scheduled - As part of the OwnBackup standard maintenance window, AU1 and CA1 are expected to experience service interruptions
Mar 19, 13:30 UTC
Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024
Resolved - This incident has been resolved.
Mar 21, 11:33 UTC
Monitoring - A fix has been implemented and confirmed, all affected services were restarted. We are currently monitoring to verify no issues remain.
Mar 21, 11:22 UTC
Identified - We have identified an issue causing backups to fail across several regions and are working on a fix.
Mar 21, 10:56 UTC
Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024
Resolved - Account creation has been re-enabled, but may take up to 10 minutes.
Mar 17, 21:53 UTC
Update - We are continuing to work on a fix for this issue.
Mar 16, 19:01 UTC
Update - We are continuing to work on a fix for this issue.
Mar 16, 19:00 UTC
Update - As a result of our continued investigation we are working with Microsoft Azure support on identifying the root cause of this issue.
Mar 15, 20:34 UTC
Identified - The issue has been identified and a fix is being created.
Mar 15, 15:57 UTC
Investigating - We are currently investigating the issue.
Mar 15, 13:39 UTC
Completed - The scheduled maintenance has been completed.
Mar 17, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 07:00 UTC
Scheduled - Extended maintenance for server upgrades will occur during this period. Below, we have compiled important considerations to ensure a seamless maintenance upgrade experience.

>> During the maintenance window, Own services in this region for Recover, and Accelerate (formerly Sandbox Seeding) will not be available. The user interface for Recover, Accelerate, Archive, and Discover will not be available.

>> Own API use will not run during the maintenance window

>> Scheduled backups will resume once the maintenance window ends. Scheduled backups that were running and failed during the upgrade period will manually be restarted by Own after maintenance is completed.

>> Manual jobs (like seeding, anonymization, backup find, compare, precision repair jobs, etc) and restores will stop. We strongly suggest that customers run manual jobs and/or restores with sufficient time before maintenance begins. Customers should also monitor and re-run manual jobs/restores if necessary once maintenance is completed.

Mar 10, 12:26 UTC
Completed - The scheduled maintenance has been completed.
Mar 17, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 10:00 UTC
Scheduled - Our continuous expansion and infrastructure enhancement continues: On March 17, 2024, more IP addresses will be implemented into the OwnData infrastructure.
We recommend that you update your IP allow-list, if applicable, by including the new IP addresses.
For information about all our IPs, please reference this Knowledge Base article.

https://kb.ownbackup.com/articles/knowledgebase/What-IP-addresses-need-to-be-added-to-16-1-2020

Feb 28, 09:24 UTC
Resolved - Salesforce has resolved their incident on instance UM9.
We have verified that orgs on this instance are backing up successfully.

Clients that have orgs on instance UM9 are requested to re authenticate their services in order to re initiate the backup process.

Mar 17, 09:41 UTC
Identified - As a result of our investigation with Salesforce, Salesforce has identified and raised an incident.
The status of Salesforce's incident can be tracked here:
https://status.salesforce.com/incidents/12405

Once the Salesforce incident is concluded, we will reassess this condition and share updates.

Mar 14, 13:30 UTC
Investigating - We are currently investigating an issue where customers that have Salesforce orgs on instance UM9 are failing to backup and presented with a message to re authenticate their service.
We are working with Salesforce support on identifying the root cause of this condition.

Mar 13, 12:03 UTC
Mar 16, 2024
Mar 15, 2024
Mar 14, 2024
Resolved - This incident has been resolved.
The missing events were updated with a retroactive date of the initial log date and time.

Mar 14, 13:32 UTC
Identified - Our monitoring has identified that a minimal subset of customers experienced a delay in specific audit log events presented in the app between January 7 to January 28, 2024 on all regions, and in addition on AU4, UK1 and CA4 regions between February 14 to March 3, 2024. These missing events will be updated by March 15 with a retroactive date of the initial log date and time.
Mar 11, 15:02 UTC